Technical Support

Try This First

Canvas works best if you use the most recent version of Google Chrome or Firefox. If you are using one of these browsers and still have problems, work your way through the steps below.

  1. Try refreshing the webpage, logging out and back in, clearing cache and cookies, checking your pop-up blocker and/or restarting your device. This will resolve roughly 90% of technical issues. 
  2. Break down the expected vs. actual outcome. What were the expected outcomes? [Example: User clicks the 'next' button and it brings them to a new webpage]. What was the actual outcome? [Example: User clicks 'next' button, page turns white.]
  3. Gather details: Screenshots, videos, error messages, console error.
  4. Reproduce the issue. When you run into a problem, follow step one. Then, try to make the 'glitch' you're seeing happen again. 
  5. Report the problem. If you have completed steps 1–4 but the issue persists, you may need to escalate it. When you report the issue to OU IT, Canvas, Zoom, etc., be sure to include details (like screenshots), what type of computer you're using and the operating system.

Canvas Support

Click on the Help icon (Question Mark) in Canvas. It will bring up a menu of options. You can look through Canvas Guides, report a problem, or start a Live Chat with the Canvas Support team 24 hours/7 days a week.

Click "Help" in the far left navigation panel to bring up a menu of choices.

Zoom Support

The Zoom Support Center operates 24×7 globally. Visit their Help Center to find video tutorials, read articles, sign up for weekly Live Training Webinars, and reach out to Zoom technical support.

Publisher Support

All problems associated with accessing and using Connect need to be directed to Connect Customer Service: 1-800-331-5094.

University of Oklahoma: Information Technology (OU IT)

  • These self-help articles should answer most of your questions
  • Phone us during office hours: 405-325-HELP (4357)